Streamline Your Internal Support
Boost Agent Retention with CONDUCTOR Ticketing
Discover how CONDUCTOR transforms communication and task management, boosting your market center’s productivity and agent satisfaction. Centralize your support systems to run through your MCA or operations department, freeing up your Team Leader to focus on roster growth.
Why Choose CONDUCTOR for Your Brokerage?
By leveraging CONDUCTOR, your market center can significantly improve operational workflows. The platform’s robust features reduce administrative burdens, allowing agents to focus on what they do best—closing deals. This not only enhances agent satisfaction but also drives profitability through improved retention rates and streamlined processes.
The Efficiency of CONDUCTOR
Streamlined Request Management
Conductor simplifies how market centers handle agent and staff requests by providing a centralized, easy-to-use ticketing system. Agents can quickly submit requests for transaction support, technology issues, marketing materials, and more—ensuring that nothing falls through the cracks. By improving efficiency and accountability, market centers can enhance agent satisfaction and free up leadership teams to focus on growth.
Boost Accountability & Transparency
Every request is tracked from submission to resolution, creating a clear record of accountability. Agents know exactly where their requests stand, and leadership can monitor staff performance in real time. This transparency fosters a culture of responsibility, ensuring that tasks are completed promptly and that market center operations run smoothly.
Customizable Workflows & Automation
Market centers operate differently, and Conductor adapts to their needs with customizable workflows and automation. Recurring tasks, follow-ups, and approvals can be configured to match each office’s unique processes, reducing manual effort and ensuring consistency. This flexibility allows market centers to scale operations while maintaining service quality and efficiency.
On-the-Go Accessibility
Dsigned with a fully responsive, mobile-friendly interface, allowing agents and staff to submit, track, and resolve tickets from anywhere. Whether in the office or out in the field, users can access the system seamlessly from their smartphones or tablets, ensuring that operational needs are met without delay and productivity remains high.
How Does CONDUCTOR Fix My Workflow?
CONDUCTOR makes is easy for your MCA/operations team to follow a proven process that addresses the needs of your market center. That means no more missed emails, lost post-its or finger-pointing!
Step 1
Receive
Receive notification when a new support request has been submitted by an agent or staff member via the intuitive web interface.
Step 2
Delegate
Easily assign support request to the right MCA/operations team member, optimizing resource allocation and minimizing delays.
Step 3
Track
Monitor the status of your requests through your support process, providing transparency, peace of mind and accountability.
Step 4
Resolve
Verify with the requester that their issue has been resolved to their satisfaction and gather feedback on their experience with your process.
Learn More
CONDUCTOR is designed to make your life easier! Sign up below to get the latest launch updates or to request more specific information about how!